WP-Live Chat by 3CX

Descrición

Connect with your website visitors for free with the WP-Live Chat plugin by 3CX. With more than 1,500,000 downloads, WP-Live Chat is the most popular, effective and reliable live chat plugins for WordPress. Watch your conversions sky rocket by communicating directly with your website visitors in real-time.

Features

  • No hidden costs, it’s free
  • Unlimited agents
  • Initiate live chats with website visitors
  • Agent to agent chats
  • Live chat with your website visitors
  • Transfer chats to another agents
  • Set up departments
  • Easy to use interface for both the admin and the visitor
  • Ability to edit text fields and colors of the chat box
  • Users can drag the live chat box around their page
  • Create a custom offline message form when agents are offline
  • Storage of offline messages when plugin is switched off
  • 6 live chat box themes
  • Fully customizable
  • Apply animations to the chat window
  • Access historical live chat records
  • Use of 3CX Live Chat Servers for sending and receiving chats at lightning fast speeds
  • Compatible with translation plugins
  • Add surveys or polls to your chat box, before or after a chat session
  • Anonymity for your visitors
  • Automatic pop-up of chat box
  • Ability to only show the chat box to registered users
  • Compatible with all caching plugins (live chat window loaded via Ajax)
  • Desktop Notifications when a new live chat comes in
  • View missed live chats
  • Set the starting position of your chat box
  • Comprehensive list of live chat options
  • Enable/Disable the sound when a new live chat message is received
  • Ban visitors from chatting to you based on IP Address
  • Select whether Name and Email is required when users initiate a chat
  • See what your users are typing before they send their message
  • Quick Responses (insert a predefined response to your live chat box)
  • Data triggers (time trigger, scroll trigger, page trigger, on page leave trigger)
  • Reporting (chat stats, popular pages, ROI tracking and reporting, customer satisfaction ratings)
  • Customer satisfaction ratings for each chat session
  • ROI tracking
  • Add your company logo to the live chat window
  • Add your photo to the live chat window
  • Include/exclude the live chat from appearing on certain pages
  • Choose when to accept chats

Get WP-Live Chat by 3CX for free!

30 seconds live chat installation

Our live chat plugin instantly gives you the ability to chat directly with existing or potential customers and website visitors in real-time. Agents can initiate a live chat with a visitor or vice versa. Increase your website conversion rates by providing real time live support and assistance.

Quick Overview

Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation. As soon as a visitor lands on your website, their details will be displayed in the live chat control panel. A live chat box will be displayed on their screen. If they fill out their details and click “Start chat”, a ringing sound will trigger in your live chat control panel. Once you accept the chat, you can converse with your visitor.

Using WP-Live Chat by 3CX effectively on your website

One of the most important tasks is to convert visitors into customers. Whether that’s by filling in your contact form or using your free trial, conversions matter. A lot. What better way to make sure you don’t lose a potential customer than by conversing with them real-time, while they’re still on your site.

  • Easy and convenient for visitors
  • Live chat build rapport with your potential customers
  • Increase sales
  • No hidden fees. It’s free
  • Reduce costs by using live chat on your website with minimum staff
  • Learn to understand the pain points of your customers

Have the choice to use your website or our server to host your live chat

You now have the choice to host your live chat on either your own website (using your own resources) or our live chat server (using our resources). Making use of our live chat server will improve your chat’s performance by up to 300% and reduce the load on your host.

External/3rd Party Services

WP-Live Chat by 3CX makes use of the external services listed below in order to add functionality to the plugin and enrich the user experience.

WP Live Chat Activation API (https://activation.wp-livechat.com) (Required)

We use a server side generated unique identifier (GUID) in order to guarantee proper identification and secure communication between agents and visitors connected to same website. This is needed because a client side identifier could be spoofed. The only information sent with this API is your website URL, so your personal data is not sent to our servers. We only store website URLs and corresponding GUID. WP-Live Chat by 3CX Privacy Policy: https://www.3cx.com/wp-live-chat/privacy-policy/

Google App Engine (https://cloud.google.com/appengine/) (Optional)

We use Google App Engine to spawn or despawn multiregional low latency chat servers depending on chat load. This service is optional, and is not enabled by default. You can enable this service from within the Advanced Features settings menu. Google App Engine Privacy Policy: https://cloud.google.com/security/privacy/

Gravatar (https://en.gravatar.com/) (Required)

We use Gravatars to generate user and agent avatars within the live chat environemnt. This process is anonymized using the hashed email address of the visitor or agent respectively. Gravatar Privacy Policy: https://automattic.com/privacy/

Translations

  • English
  • German (Dennis Klinger & Benjamin Schindler)
  • Spanish (Sergio Castrillon & Ana Ayelen Martinez & Olivier Gantois)
  • Russian (Igor Butsky)
  • French (Marcello Cavallucci & Olivier Gantois)
  • Brazilian (Gustavo Silva)
  • Hebrew (David Cohen)
  • Slovakian (Dana Kadarova)
  • Swedish (Tobias Sernhede – adser.se)
  • Mongolian (Monica Batuskh)
  • Romanian (Sergiu Balaes)
  • Czech (Pavel Cvejn)
  • Danish (Mikkel Jeppesen Juhl & Kasper Jensen)
  • Italian (3CX Team)
  • Dutch (Elsy Aelvoet)
  • Greek (Peter Stavropoulos)
  • Norwegian (Robert Nilsen & Ole Petter Holthe-Berg)
  • Hungarian (GInception & Andor Molnar)
  • Indonesian (Andrie Willyanta)
  • Finnish (Arttu Piipponen)
  • Dutch (Niek Groot Bleumink)
  • Polish (Sebastian Kajzer)
  • Turkish (Yavuz Aksu)
  • Brazilian Portuguese (Luis Simioni)
  • Farsi (Maisam)
  • Croatian (Petar Garzina)
  • Chinese – Simplified^
  • Chinese – Traditional^

Capturas

  • Customer UI of WP-Live Chat by 3CX
  • Live Chat Agent UI of WP-Live Chat by 3CX
  • GDPR and Privacy Policy Agreement Dialog of WP-Live Chat by 3CX
  • Dashboard with Chat Statistics available in WP-Live Chat by 3CX
  • Live Chat Management UI for Agents in WP-Live Chat by 3CX
  • Settings page in WP-Live Chat by 3CX
  • Chatbox Style Customization for WP-Live Chat by 3CX

Blocks

Este plugin proporciona 2 bloques.

wp-live-chat-support/wplc-chat-box
WP Live Chat Trigger
wp-live-chat-support/wplc-inline-chat-box
WP Live Chat Box

Instalación

  1. Once activated, click the “Live Chat” link under your settings tabs.
  2. Go to any page on your site and initiate a chat.

Preguntas frecuentes

I’ve installed the live chat plugin, now what?

Once installed and activated, a link should appear in your left navigation panel within your WP-ADMIN section. Click on the “Live Chat” link and follow the on screen instructions.

Where can I find documentation for WP-Live Chat by 3CX?

Please review the live chat documentation on our website.

Does WP-Live Chat by 3CX connect to a third party server?

By default, yes, it connects to our own prioprietory Live Chat Servers to ensure high speed chat delivery & our activation server for automatic license provisioning. The plugin can be ran in on-premise mode which uses your own installation as the chat server, in this case, only the activation server is contacted.

What are desktop notifications?

Desktop notifications are notifications that will appear on the bottom right of your screen when a new live chat is received. This feature is supported in all browsers except Microsoft Edge.

Can my visitors start a live chat without entering their name and email address?

Yes. This option is available on the live chat settings page.

How does WP-Live Chat by 3CX notify me of an incoming live chat?

You will be notificed of a new live chat by means of email, audio and desktop notifications.

Can I see if I missed any live chats that I may not have answered in time?

Yes. To view the list of live chats you missed, go to ‘Live Chat’ -> ‘Missed Chats’

Troubleshooting

If you’re experiencing issues running WP-Live Chat by 3CX, please take note of the following:

  • Clear your browser cache & cookies.
  • Uninstall all old versions of the plugin and install the latest.

If the live chat box still does not appear on your website, please go through the following steps:

  • Please ensure your theme’s footer.php file has the following line before the closing body tag:
  • Ensure that no other plugins are causing JavaScript errors on your website. This could interfere with the execution of our plugin’s JavaScript.
  • If you need more help, please use the support forum

Comentarios

12 de Xaneiro, 2020
Ребята, вы такие молодцы! Даже несмотря на то, что некоторые функции работают некорректно, плагином очень довольны! Хочется чтобы был полностью перевод на русский, а не в отдельных местах, но всё равно спасибо! Успехов вам ребята! Ну и с Новым годом!)
10 de Xaneiro, 2020
I really want to love this plugin and associated support. The amount of custom configuration and design make it very usable and our customers love it. However, we noticed our website dropping in the rankings and have determined it was from Google scoring our website as "slow" from an extremely high TTFB. We had an extremely high score before this plugin was added. After doing an exhaustive one-by-one plugin enabled test we found the culprit to be this plugin. According to the interwebs, TTFB is often effected by too many plugins or plugins that take a lot of processing power. Just from disabling this plugin our mobile score on Google Lighthouse went from 31/100 to 56/100. From the huge amount of functionality this plugin provides it's not a huge surprise that this happens. We did use the functionality in the plugin to push as much of the chat processing to their own servers but that didn't make any noticeable difference :/ As a free plugin we'd still highly recommend this to users who have less of a concern about TTFB and associated Google SEO. We had no noticeable user difference with this plugin active but Google surely did. For us that is a big deal so we have disabled it. We are running on a premium web host which would be an obvious first-fix if we weren't. Unless the plugin developer finds a sneaky way of further optimization (clearly they have already done a lot) I don't think we can use this anymore. Forgot to mention, with plugin enabled we had a mobile TTFB of 2.39s and with it disabled we had a mobile TTFB of 340ms. We tested this at different times of day and with different amounts of user traffic. Stayed relatively consistent.
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Rexistro de cambios

8.1.6 – 2020-01-16

  • Bugfix: more optimizations to avoid lots of 403 errors when PHP session expires
  • Bugfix: custom style color picker adds an extra # breaking color code
  • Improvement: improved performance in some timed events