Title: Nirweb support Author: NirWp Team Published: 11 de Maio, 2021 Last modified: 5 de Decembro, 2023 --- Buscar plugins ![](https://ps.w.org/nirweb-support/assets/banner-772x250.png?rev=2529767) Este plugin **non se actualizou en máis de 2 anos**. É posible que xa non sexa compatible ou mantido por ninguén, ou podes ter problemas de compatibilidade cando se usa con novas versións de WordPress. ![](https://ps.w.org/nirweb-support/assets/icon.svg?rev=2529767) # Nirweb support Por [NirWp Team](https://profiles.wordpress.org/nirweb/) [Descargar](https://downloads.wordpress.org/plugin/nirweb-support.zip) * [Detalles](https://gl.wordpress.org/plugins/nirweb-support/#description) * [Valoracións](https://gl.wordpress.org/plugins/nirweb-support/#reviews) * [Instalación](https://gl.wordpress.org/plugins/nirweb-support/#installation) * [Desenvolvemento](https://gl.wordpress.org/plugins/nirweb-support/#developers) [Soporte](https://wordpress.org/support/plugin/nirweb-support/) ## Descrición > Aside from news websites, almost all websites of the world require a support system,** > do you agree?** > The reason is the purpose behind establishing a website is expanding > relations with users, offering products, and naturally, supporting them in the > future. So we have agreed that using a support plugin is a need for every website, even yours, dear friend . **Well!** The question that arises now is what features should a good support plugin have? [wordpress & woocommerce support plugin Demo](http://demo.nirwp.com/ticket-free)/ user&pass: demo To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient! **The ability to define infinite departments** If your website needs various sections( such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements. **The ability to define infinite representatives.** We will still be by your side if you need to add various representatives to your team. > Complete accordance with **WooCommerce** and **Easy Digital Downloads** If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you! **Prepared answers** Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing **Searching the tickets** Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy! All sections being AJAX and therefore doubly beautiful. We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake. **Floating support icon on the website** You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them! ### List of some features * Unlimited Tickets * Unlimited Agents * Unlimited Users * Unlimited Products * Unlimited Departments * Unlimited Pre answer * Agents can create tickets on behalf of users * Agents can view only their tickets or all tickets * Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. * Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. * And … ## Capturas * [[ * Ticket list for the user * [[ * Send New Ticket * [[ * Ticket page * [[ * Tickets page for admin * [[ * Departments * [[ * Pre answer * [[ * FAQs * [[ * Email Settings ## Instalación 1. Upload plugin file to the \”/wp-content/plugins/\” directory. 2. Activate the plugin through the \”Plugins\” menu in WordPress. ## Preguntas frecuentes ### Is this plugin compatible with WooCommerce? Yes, this plugin adds to the WooCommerce panel automatically and provides the option to select a product when sending a ticket. ## Comentarios ![](https://secure.gravatar.com/avatar/f5876b05c4651b00c2cbd74b3e4461ab31c91375b88e254573fba4dca83cba78? s=60&d=retro&r=g) ### 󠀁[Beautiful, but….?](https://wordpress.org/support/topic/beautiful-but-7/)󠁿 [vivies](https://profiles.wordpress.org/sinou2014/) 1 de Decembro, 2023 The user interface is one of the best out there, but there is no documentation or user guide anywhere to be found. Moving on, sadly. ![](https://secure.gravatar.com/avatar/0ecb8440161efaed64e53693c2e1de411dfef84f383585392adc01b5b62e143c? s=60&d=retro&r=g) ### 󠀁[کدنویسی افتضاح](https://wordpress.org/support/topic/%da%a9%d8%af%d9%86%d9%88%db%8c%d8%b3%db%8c-%d8%a7%d9%81%d8%aa%d8%b6%d8%a7%d8%ad/)󠁿 [sadeghpm](https://profiles.wordpress.org/sadeghpm/) 18 de Decembro, 2022 1 resposta متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم .. تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید. ![](https://secure.gravatar.com/avatar/30f3a43e5eb4a0497fca195a45ccb0f5a633427c5481303c0ec9dd0ca4d92eb0? s=60&d=retro&r=g) ### 󠀁[بدرد نخور](https://wordpress.org/support/topic/%d8%a8%d8%af%d8%b1%d8%af-%d9%86%d8%ae%d9%88%d8%b1/)󠁿 [Mohammad Parsa](https://profiles.wordpress.org/mparsa1372/) 17 de Novembro, 2022 2 respostas افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده ![](https://secure.gravatar.com/avatar/f6ea7f2bbdabba71f9058aff3be068fff04ab7dcb08f4ae5d2a17fdb6367c132? s=60&d=retro&r=g) ### 󠀁[Lovie](https://wordpress.org/support/topic/lovie/)󠁿 [neomie6011](https://profiles.wordpress.org/neomie6011/) 17 de Setembro, 2022 Grateful you created this plugin, it is amazing! ![](https://secure.gravatar.com/avatar/2d4a0387b676112b327205c94b2e33fd99103df24323dc631ceb4fce08070ad7? s=60&d=retro&r=g) ### 󠀁[Ability to select product for non purchase user](https://wordpress.org/support/topic/ability-to-select-product-for-non-purchase-user/)󠁿 [onlinedoit](https://profiles.wordpress.org/onlinedoit/) 17 de Xullo, 2022 Hi I doing this for pre sales question or product registration where user can select product even they did not already purchase item. Can you add this features? Thank you ![](https://secure.gravatar.com/avatar/97a466e5b60646e78498de9850c8020b2b7f80810c03ad5690037e3692b77b09? s=60&d=retro&r=g) ### 󠀁[جالب و عالی](https://wordpress.org/support/topic/%d8%ac%d8%a7%d9%84%d8%a8-%d9%88-%d8%b9%d8%a7%d9%84%db%8c/)󠁿 [mohammadpoor](https://profiles.wordpress.org/mohammadpoor/) 26 de Marzo, 2022 خیلی جالب و عالی هستش امیدوارم همچنان به کارتون ادامه بدین. تشکر [ Ler todas as 12 opinións ](https://wordpress.org/support/plugin/nirweb-support/reviews/) ## Colaboradores e desenvolvedores “Nirweb support” é un software de código aberto. As seguintes persoas colaboraron con este plugin. Colaboradores * [ NirWp Team ](https://profiles.wordpress.org/nirweb/) “Nirweb support” foi traducido a 2 idiomas. Grazas [aos desenvolvedores](https://translate.wordpress.org/projects/wp-plugins/nirweb-support/contributors) polas súas contribucións. [Traduce “Nirweb support” ao teu idioma.](https://translate.wordpress.org/projects/wp-plugins/nirweb-support) ### Interesado no desenvolvemento? [Revisa o código](https://plugins.trac.wordpress.org/browser/nirweb-support/), bota unha ollada ao[repositorio SVN](https://plugins.svn.wordpress.org/nirweb-support/), ou subscríbete ao [log de desenvolvemento](https://plugins.trac.wordpress.org/log/nirweb-support/) por [RSS](https://plugins.trac.wordpress.org/log/nirweb-support/?limit=100&mode=stop_on_copy&format=rss). ## Rexistro de cambios = 3.0.3= * fixed: some reported bugs = 3.0.2= * added: ticket information placeholders in email title templates * fixed: ticket ID placeholder in email body template * fixed: improve translations = 3.0.1= * added: pagination for tickets = 3.0= * added: Redesigning the appearance of the plugin * fixed: some reported bugs = 2.8.6= * added: Add a request message while answering the ticket * fixed: some reported bugs = 2.8.4= * fixed: some reported bugs = 2.8.3= * fixed: some reported bugs = 2.8.2= * fixed: some reported bugs = 2.7.9= * fixed: Coordination with NirWeb user panel plugin v4.2.2 = 2.7.8=a * fixed: some reported bugs = 2.7.7= * fixed: remove sweetalert = 2.7.6= * added: Turkish translation * fixed: Coordination with Nir Web user panel plugin v4.1.5 #### 2.7.5.1 * fixed: Plugin translation problem #### 2.7.5 * added : Coordination with Nir Web user panel plugin * fixed: Problems have been reported #### 2.7.4 * added : Change the appearance of the admin area * fixed: Problems have been reported ## Meta * Versión **3.0.3** * Última actualización **Fai 2 anos** * Instalacións activas **1.000+** * Versión de WordPress ** 5.0 ou superior ** * Probado ata **6.4.8** * Versión de PHP ** 7.4 ou superior ** * Idiomas * [English (US)](https://wordpress.org/plugins/nirweb-support/), [Persian](https://fa.wordpress.org/plugins/nirweb-support/), e [Spanish (Spain)](https://es.wordpress.org/plugins/nirweb-support/). * [Traduce ao teu idioma](https://translate.wordpress.org/projects/wp-plugins/nirweb-support) * Etiquetas * [helpdesk](https://gl.wordpress.org/plugins/tags/helpdesk/)[support](https://gl.wordpress.org/plugins/tags/support/) [Support Ticket](https://gl.wordpress.org/plugins/tags/support-ticket/)[ticket system](https://gl.wordpress.org/plugins/tags/ticket-system/) * [Vista avanzada](https://gl.wordpress.org/plugins/nirweb-support/advanced/) ## Valoracións 4.2 de 5 estrelas * [ 9 valoracións de 5 estrelas ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=5) * [ 0 valoracións de 4 estrelas ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=4) * [ 1 valoración de 3 estrelas ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=3) * [ 0 valoracións de 2 estrelas ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=2) * [ 2 valoracións de 1 estrelas ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/nirweb-support/reviews/#new-post) [Ver todas as valoracións](https://wordpress.org/support/plugin/nirweb-support/reviews/) ## Colaboradores * [ NirWp Team ](https://profiles.wordpress.org/nirweb/) ## Soporte Tes algo que dicir? Necesitas axuda? [Ver o foro de soporte](https://wordpress.org/support/plugin/nirweb-support/) ## Doar Queres apoiar o progreso deste plugin? [ Dona a este plugin ](https://nirwp.com)